There are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating a FoodCare Account, we can make those services even better – to show you more relevant search results and ads, to help you connect with people or to make sharing with others quicker and easier. As you use FoodCare Websites, Applications, the FoodCare App or other FoodCare Services ("Services"), we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.

  • How we use that information.

  • The choices we offer, including how to access and update information.

Your privacy matters to FoodCare so whether you are new to FoodCare or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us at legal@foodcare.com.

Information we collect

We collect information in three ways:

  • Information you give us.  When you sign up for a FoodCare App account or purchase FoodCare’s products and services described on the FoodCare Websites, we may ask you for and collect certain information but not limited to your email address, postal address, age, gender, chronic condition, height, weight, company name and the URL of the website from which you are signing up. We might also ask you to create a publicly visible FoodCare Profile, which may include your name and photo.

  • Information from other Social Media Accounts.  When connecting your already existing FoodCare account with your additional social media accounts including but not limited to Facebook, Foursquare, Twitter, or Pinterest account, we will receive and store that information with your name, user name, password, profile picture, unique identifier and access token, gender, birthday and email address.

  • Information we get from your use of our Services.  We may collect information about the services that you use and how you use them, like when you visit a website that uses our advertising services or you view and interact with our ads and content. This information includes:

  • Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). FoodCare may associate your device identifiers or phone number with your FoodCare Account.

  • Log information

    When you use our services or view content provided by FoodCare, we may automatically collect and store certain information in server logs. This may include:

    • Details of how you used our service, such as your search queries.

    • Telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.

    • Internet Protocol (IP) Address.

    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

    • Cookies that may uniquely identify your browser or your FoodCare Account.

  • Location information

    When you use a location-enabled FoodCare service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

  • Unique application numbers

    Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to FoodCare when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

  • Local storage

    We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

  • Cookies and anonymous identifiers

    We use various technologies to collect and store information when you visit a FoodCare service, and this may include sending one or more cookies to your device. We also use cookies and anonymous identifiers when you interact with services we offer to our partners, such as advertising services or FoodCare features that may appear on other sites.

How we use information we collect

We use the information we collect from all of our services to communicate with you concerning your account, customer service issues and FoodCare products and services; to personalize and improve the FoodCare App, the FoodCare Services and the FoodCare Websites; to ensure the technical functioning of our products and services; to develop new products and services; to protect the copyright-protected content of the FoodCare Services (e.g. by limiting access to the FoodCare Service content to users with a FoodCare account); display of customized content and advertising and; as otherwise stated in this FoodCare Privacy Policy.

We may use the name you provide for your FoodCare Profile across all of the services we offer that require a FoodCare Account. In addition, we may replace past names associated with your FoodCare Account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible FoodCare Profile information, such as your name and photo.

When you contact FoodCare, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We may combine personal information from one service with information, including personal information, from other FoodCare services – for example to make it easier to share things with people you know.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

FoodCare processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Children's personal information

The FoodCare App, the FoodCare Services and FoodCare Websites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are under 13 years of age you should not use the FoodCare App, the FoodCare Services, the FoodCare Websites, the Third Party Applications or the Third Party Applications Content and under no circumstances should you provide personal information to us. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at support@foodcare.com.

Information you share

Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines, such as Google.

Accessing and updating your personal information

Whenever you use our Services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our Services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information we share

We do not share personal information with companies, organizations and individuals outside of FoodCare unless one of the following circumstances apply:

  • With your consent

    We will share personal information with companies, organizations or individuals outside of FoodCare when we have your consent to do so. We will also share personal information when you sign up or sign in to new FoodCare partner communities with our Partners that operate those communities. We require opt-in consent for the sharing of any sensitive personal information, and per the Terms of Service when you join any FoodCare partner community you will opt-in to informing our Partner that operates that community who you are (name, email address). However, your personal health data will not be shared with anyone other than a partner, caregiver, or healthcare professional that you have explicitly granted access to (i.e., a user of "FoodCare Pro" such as a Registered Dietitian, a Clinical Nutritionist, a Nutritionist, etc.). 

  • For external processing

    We provide aggregated, de-identified information to our affiliates or other trusted businesses or persons to process it for us and perform analytics on, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

  • For legal reasons

    We will share personal information with companies, organizations or individuals outside of FoodCare if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

    • Meet any applicable law, regulation, legal process or enforceable governmental request.

    • Enforce applicable Terms of Use, including investigation of potential violations.

    • Detect, prevent, or otherwise address fraud, security or technical issues.

    • Protect against harm to the rights, property or safety of FoodCare, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our Services.

If FoodCare is involved in a change of ownership (including but not limited to a merger, acquisition or asset sale) we will continue to ensure the confidentiality of any personal information in accordance with this FoodCare Privacy Policy and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect FoodCare and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.

  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

  • We restrict access to personal information to FoodCare employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Application

Our Privacy Policy applies to all of the Services offered by FoodCare Inc. and its affiliates, including services offered on other sites (such as our advertising services), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include FoodCare Services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

English version prevails

In the event that this FoodCare Privacy Policy is translated into other languages and there is a discrepancy between the two language versions, the English language version shall prevail to the extent that such discrepancy is the result of an error in translation.

Contact

Any inquiries about your rights under this Privacy Policy, or any other matters regarding your privacy, can be directed to legal@foodcare.com.

Updated on: October 23, 2014.